Job Title: Front of House Staff
Department: Front of House
Reports To: Front of House Manager
Responsible For: n/a
Rate of Pay: £11.95/hr (plus holiday pay)
Dates of Work: 6th November 2023 – 7th January 2024
Available Contracts: Various minimum hour contracts available (12-20 hrs per week)
A theatrical phenomenon, La Clique has toured the globe. Bringing its unique and inspirational night of live entertainment to London, Edinburgh, Melbourne, Adelaide, Sydney, Brighton, Montreal and New York.
Created by David Bates, La Clique was Born at the Edinburgh Fringe in 2004. It has subsequently gained international acclaim. This is the original and trailblazing Spiegeltent cabaret show and has been the torchbearer for nearly 15 years.
Now a decade on from winning the Best Entertainment Olivier Award, La Clique has experienced sold-out runs in London’s West End and at the Edinburgh Festival Fringe.
Role
- Welcoming visitors in a polite and enthusiastic manner, always paying attention to their needs.
- Checking tickets on entry to venues, ensuring they are for the correct show and the correct date.
- Directing audience members to seats.
- Providing accurate information and directions to audiences and visiting companies.
- Responding quickly and positively to questions, requests, problems or complaints.
- Maintaining general appearance and tidiness of public areas.
- Collecting and hand in any lost property.
- Assisting visitors with access requirements.
- Informing Front of House Manager of all serious incidents.
Person Specification
- Confident, enthusiastic, professional and self-motivated.
- Good, clear verbal communication skills.
- Ability to work calmly and efficiently under pressure.
- Ability to recognise potential health and safety issues before they arise.
- Demonstrable knowledge of customer service principles.
- Accuracy and attention to detail.
- Excellent timekeeping skills.
- Positive and flexible approach.
- Ability to work effectively in a team whilst also being able to work independently.
Staff Benefits
- Free entry to shows at Underbelly venues (subject to availability)
- 25% discount at Underbelly bars
Equal Opportunities
Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.
It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.
We expect employees to support these commitments and to assist in their realisation.