Edinburgh Fringe 2025 - Box Office Staff

27th July - 27th August 2025
£12.60/hr (plus holiday pay)

Apply now

Job Title: Box Office Staff

Department: Box Office

Reports To: Box Office Supervisor & Box Office Manager

Rate of Pay: £12.60/hr (plus holiday pay)

Dates of Work: 27th July – 27th August 2025

Available Contracts: Various minimum hour contracts available (20-48hrs per week)

Role

  • Perform transactions for all events on the ticketing system with efficiency and accuracy.
  • Providing excellent customer service in person and over the phone
  • Maintaining our customer records and updating customer details where necessary
  • Know and understand the operations of the Underbelly ticketing system. Familiarise yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
  • Ticket collection for sales via third party agencies
  • Direct audience members to venues.
  • Provide accurate information and directions to audiences and visiting companies.
  • Respond quickly and positively to questions, requests, problems, or complaints.
  • Maintain general appearance and tidiness of the box office and its surroundings.
  • Maintain line up and sold-out boards
  • Keep brochures and flyer racks replenished
  • Assist visitors with access requirements and access ticketing including personal assistant and patrons requiring additional access requirements such a wheelchair spaces.
  • Selling merchandise and memberships where required.
  • Escalate incidents and feedback to the Box Office Supervisor Team.

 

Person Specification

  • Confident, enthusiastic, professional, and self-motivated.
  • Good, clear verbal communication skills.
  • Ability to work calmly and efficiently under pressure.
  • Demonstratable knowledge of customer service principles.
  • Accuracy and attention to detail. 
  • Excellent timekeeping skills.
  • Ability to multitask in a fast‐paced environment
  • Ability to work independently (satellite box office work) and as a productive member of a team
  • Positive and flexible approach.
  • Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays.
  • Understand the importance of good communication and service in all aspects of the brand.
  • Be IT and digitally literate
  • Be punctual and reliable

 

Staff Benefits

  • Free entry to shows at Underbelly venues (subject to availability)
  • 25% discount at Underbelly bars 
  • Staff social events

Equal Opportunities

Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community. 

It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.

We expect employees to support these commitments and to assist in their realisation.

Apply now

Opportunities

  • Accounts Receivable Assistant
    Apply before 12:00pm on Friday, 28th February 2025

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  • Head of Food & Beverage
    Apply before 12:00pm on Friday, 28th February 2025

    £60-70k
    Full-time Permanent

    The Head of Food & Beverage takes the lead on food and beverage offerings and operations across Underbelly’s portfolio of festivals, events, venues and productions.

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  • Edinburgh Fringe 2025 - Bar Duty Manager

    21st July - 30th August 2024
    £14.40/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - Bar Manager

    28th July – 27th August 2025
    £750/week (plus holiday pay)

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  • Edinburgh Fringe 2025 - Bar Staff

    27th July - 27th August 2025
    £12.60/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - Bar Staffing Manager

    14th July - 30th August 2025
    £750/week (plus holiday pay)

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  • Edinburgh Fringe 2025 - Bar Stock Manager

    14th July - 30th August 2024
    £750/week (plus holiday pay)

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  • Edinburgh Fringe 2025 - Bar Stock Operative

    28th June - 30th August 2025
    £12.60/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - Box Office Supervisor

    25th July - 28th August 2023
    £14.40/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - Front of House Staff

    27th July - 27th August 2025
    £12.60/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - Front of House Supervisor

    25th July - 28th August 2025
    £14.40/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - General Technician

    21st July - 28th August 2025
    £13.50/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - Lighting Technician

    21st July - 28th August 2025
    £16.00/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - Marketing Officer

    You will work across our Edinburgh Fringe campaigns, providing marketing and administrative support including on-sale and campaign coordination, social media, email and website content and schedule management, working on artwork briefs with external designers, coordinating deadlines with our media and press office and more.

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  • Edinburgh Fringe 2025 - Press Assistant

    27th July - 28th August 2025
    £12.60/hr (plus holidays pay)

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  • Edinburgh Fringe 2025 - Reception Staff

    27th July - 27th August 2025
    £12.60/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - Reception Supervisor

    25th July - 28th August 2025
    £14.40/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - Senior Technician

    21st July - 30th August 2025
    £17.00/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - Sound Technician

    21st July - 28th August 2025
    £16.00/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - Street Team Staff

    27th July - 26th August 2025
    £12.60/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - Street Team Supervisor

    25th July - 27th August 2025
    £14.40/hr (plus holiday pay)

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  • Edinburgh Fringe 2025 - Venue Stage Manager

    21st July - 27th August 2025
    £16.00/hr (plus holiday pay)

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  • Freelance / Contract Marketing Manager

    Closing date – ASAP – interviews will be rolling as candidates apply
    Based – London or Remote, with travel to Leicestershire
    Salary – £135 per day, £35,000 pro rata
    Contract – March to June
    Reports to – Head of Marketing and Communications

    ABOUT UNDERBELLY

    Underbelly is a UK-based live entertainment company founded in 2000 by Ed Bartlam and Charlie Wood that specialises in producing and programming ground-breaking theatrical productions and the creation of city-centre cultural events and festivals across the UK, USA, Asia & beyond.
    Underbelly, alongside ATG Productions, is the lead and originating producer of the Olivier Award winning Cabaret at the Kit Kat Club, now in its third year in the West End. Recently Underbelly produced Macbeth starring Ralph Fiennes and Indira Varma, The McOnie Company’s Nutcracker at the Tuff Nutt Jazz Club at Southbank Centre, La Clique in Manchester & London, Cabaret Royale at the Gaillard Centre in Charleston and the UK tour of Tweedy’s Massive Circus with Tweedy the Clown.
    Underbelly Boulevard, our first permanent venue, opened in 2023 in the heart of Soho presenting and producing an outstanding variety of cabaret, comedy, circus, music and theatre.
    Current live Events are Underbelly at the Edinburgh Fringe, Christmas in Leicester Square and Underbelly Festival, previously on London’s Southbank, at Earl’s Court and in Cavendish Square.
    As one of the largest producers at the Edinburgh Festival Fringe, Underbelly is proud to have previously presented Fleabag in 2013, Six in 2018, Rob Madge’s My Son’s a Queer, (But What Can You Do?) in 2022 and Kathy & Stella Solve a Murder in 2023.

    OVERVIEW OF THE ROLE

    This role is a freelance or contract-based position supporting the wider team in our busy summer period to manage the campaign for the Nevill Holt Festival.

    Either based in our London office or remotely you will develop and roll out the campaign strategy for the festival alongside our Head of Marketing and Communications, marketing officer and social media officer.

    Responsibilities include developing the campaign, budget management, deals with ticket agencies, hero artwork design and rollout, paid media planning and tracking, emails to Underbelly mailing lists, website management, brand partnership implementation, PR coordination and more depending on the campaign.

    You’ll be the key point of contact alongside the head of marketing and programming team for agencies – media, design, PR – as well as any producers and stakeholders involved in the project.

    We are looking for someone creative, diligent and a self-starter. We need someone to come in and hit the ground running heading into a busy summer period. There will be aspects of this role where you will be the main strategic lead, but there are also times when you need to be involved in the nitty-gritty tasks. No two days will be the same.

    Please be aware, there will be travel and a limited number of overnight stays required between 30 May and 22 June to Leicestershire.

    KEY RESPONSIBILITIES

    • Strategically develop full-scale marketing campaigns based on ticket and footfall targets, as well as set budget and timelines.
    • Attend regular meetings with internal and external teams to ensure the marketing campaigns perform to their maximum capacity.
    • Developing the existing brands you are responsible for, including evolving artwork and growing audiences to achieve key sales KPIs.
    • Work with external agencies – media, creative, design, and PR to roll out campaigns of high quality.
    • Working with the Social Media and Content Officer to create content to amplify your campaigns and grow these channels
    • Working with the press team to amplify earned media.
    • Working with our shows to maximise their coverage across Underbelly marketing channels.
    • Manage the relevant event websites.
    • Create and maintain the onsite signage of the festival or show you are managing in collaboration with the production department, creating assets in-house using Adobe Creative Suite where required.
    • Work with on-site teams to support the exemplary running of relevant spaces including box office, F&B, site management and technical staff.
    • Manage budgets effectively.


    THINGS WE ARE LOOKING FOR

    • An experienced marketer with good knowledge of full-scope marketing campaigns
    • A background in a ticket sale-focused environment such as events, festivals, live music, touring comedy/theatre and venues will be advantageous.
    • Very good digital marketing knowledge with the ability to set KPIs, targets and expectations for paid media campaigns. A plus if you’ve run these yourself!
    • Sales-focused with good analytical skills and the ability to interpret marketing analytics and make recommendations for improvements.
    • A keen interest in the live entertainment industry is a must.
    • Experience managing marketing budgets and tracking this to KPIs.
    • Awareness of London cultural sectors.
    • The ability to make recommendations on ticket pricing based on key show revenue targets.
    • High attention to detail is crucial as is strong copywriting skills.
    • Good knowledge and experience of social media, having created strong, engaging content
    • Creative thinker and problem solver.
    • Experience in a fast-paced environment and often pressurised environment.
    • Excellent communication skills both written and verbal.
    • Experience and working knowledge of Adobe Creative Suite, InDesign, Photoshop, and film editing skills would be an advantage.
    • Experience using CMS-based websites.


    STAFF BENEFITS

    • Free entry to shows at Underbelly venues (subject to availability).
    • Discount at Underbelly bars.

    EQUAL OPPORTUNITIES

    Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.
    It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.
    We expect employees to support these commitments and to assist in their realisation.

    HOW TO APPLY

    We are looking to fill this role as soon as possible and interviews will happen on a rolling basis. Please do not hesitate to apply quickly.
    Make sure to read the job spec carefully and respond to the application with this in mind. Email Lauren Carroll (laurenc@underbelly.co.uk) with any questions.
    Unfortunately, due to the number of applications, only shortlisted candidates will be contacted.

    Find out more

  • Nevill Holt Festival - Box Office Manager

    30th May 2025 – 22nd June 2025
    £15.00/hr (plus holiday pay)
    Available Contracts: 20-30 hours a week over 4-5 day week (Mondays and Tuesdays off)

    Find out more

  • Nevill Holt Festival - Front of House Manager

    30th May 2025 – 22nd June 2025
    £15.00/hr (plus holiday pay)
    Available Contracts: 20-30 hours a week over 4-5 day week (Mondays and Tuesdays off)

    Find out more

  • Nevill Holt Festival - Front of House Staff

    30th May 2025 – 22nd June 2025
    £12.60/hr (plus holiday pay)
    Available Contracts: 6-20 hours a week over 4-5 day week (Mondays and Tuesdays off)

    Find out more

  • Nevill Holt Festival - Site Manager

    Find out more

Underbelly

Underbelly is a UK based live entertainment company. Its festivals and events division produces a number of events annually, including Underbelly at the Edinburgh Festival Fringe and Underbelly Festival in London.

Underbelly also produce Christmas in Leicester Square and Trafalgar Square in collaboration with Westminster City Council. 

In the West End, Underbelly is currently producing the Olivier award-winning version of Cabaret at The Kit Kat Klub.

Underbelly have recently launched their first permanent venue, Underbelly Boulevard, in the heart of Soho.