Edinburgh Fringe 2025 - Box Office Supervisor


21st July - 28th August 2023
£14.40/hr (plus holiday pay)

Apply now


Job Title: Box Office Supervisor

Department: Box Office

Reports To: Box Office Manager & Head of Ticketing

Responsible For: Box Office Staff

Rate of Pay: £14.40/hr (plus holiday pay)

Dates of Work: 21st July – 28th August 2025

Available Contracts: Various minimum hour contracts available (20-48hrs per week)


Role

  • Managing the Box Office Assistants, including break management, training colleagues on Box Office software, systems, and operational processes.
  • Assisting with Installation and first line troubleshooting of all box office equipment, including PCs, ticket printers, card machines, phones, and networking.
  • Liaising with a wide variety of producers and promoters as well as Ticket Agencies to ensure all sales requirements are carried out efficiently and provide accurate sales report information on request on a regular basis
  • Responding to customer complaints either face to face, on the telephone, online, or in writing, authorising refunds, ticket exchanges and the issuing of complimentary tickets where appropriate
  • Working collaboratively with colleagues from across all departments, in particular the Front of House and Production team, to deliver a seamless and positive service experience for all customers
  • Amending event setup using the ticketing/CRM system as and when required, including but not limited to adding ticket offers, updating event information, updating venue and access information.
  • Providing an excellent experience for customers in respect of ticket sales, accessibility, memberships, and other services offered by the Ticketing team.
  • Creating work to a high standard of accuracy. 
  • Maintaining and approve time sheets to assist Box Office Managers with submitting Payroll.
  • Maintaining line up and sold-out board Information
  • Managing the administration of cancelled shows or other interruptions to Underbelly’s ticketed activities
  • Ensuring all box office staff are briefed on their regulatory responsibilities, particularly regarding sensitive customer data.
  • Ensuring all box office staff are aware of (and adhere to) any relevant Health and Safety regulations or policies.
  • Where Box Office Managers are unavailable or unable to solve a technical problem, provide technical support for all open box offices, escalating to IT or ticketing providers as necessary.
  • Escalating incidents and feedback to the Box Office Management Team and maintaining regular end of shift reporting.

 

Person Specification

 

  • Strong communication skills, with experience of supervising staff
  • Experience of resolving complex customer service issues and ensuring a positive customer journey.
  • Ability to multi-task and work well under pressure
  • Understanding of selling tickets, memberships, and other packages within a box office environment
  • Experience of ticketing systems and their functionality
  • An understanding of GDPR Compliance good practice
  • Enthusiasm for training, mentoring and support of emerging talent
  • Willingness to work evenings and weekends as part of a regular working week.
  • Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
  • Confident, enthusiastic, professional, and self-motivated.
  • Accuracy and attention to detail. 
  • Understand the importance of good communication and service in all aspects of the brand.
  • Be IT and digitally literate
  • Be punctual and reliable

 

Staff Benefits

  • Free entry to shows at Underbelly venues (subject to availability)
  • 25% discount at Underbelly bars 
  • Staff social events

Equal Opportunities

Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community. 

It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.

We expect employees to support these commitments and to assist in their realisation.


Apply now

Opportunities

  • Underbelly Boulevard Soho - Restaurant Floor Supervisor
    Apply before 12:00am on Sunday, 6th April 2025

    £14/hr (plus holiday pay, service, tips)

    Find out more

  • Edinburgh Fringe 2025 - Bar Duty Manager

    21st July - 30th August 2024
    £14.40/hr (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Bar Manager

    28th July – 27th August 2025
    £750/week (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Bar Staff

    27th July - 27th August 2025
    £12.60/hr (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Bar Staffing Manager

    14th July - 30th August 2025
    £750/week (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Bar Stock Manager

    14th July - 30th August 2024
    £750/week (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Bar Stock Operative

    28th June - 30th August 2025
    £12.60/hr (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Box Office Staff

    27th July - 27th August 2025
    £12.60/hr (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Front of House Staff

    27th July - 27th August 2025
    £12.60/hr (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Front of House Supervisor

    25th July - 28th August 2025
    £14.40/hr (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - General Technician

    21st July - 28th August 2025
    £13.50/hr (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Lighting Technician

    21st July - 28th August 2025
    £16.00/hr (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Press Assistant

    27th July - 28th August 2025
    £12.60/hr (plus holidays pay)

    Find out more

  • Edinburgh Fringe 2025 - Production Assistant

    £650/week for a five day week (inclusive of holiday pay) 
    ASAP - September 12th 2025

    Find out more

  • Edinburgh Fringe 2025 - Senior Technician

    21st July - 30th August 2025
    £17.00/hr (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Signage Manager

    3rd June - 1st September
    £120/day (plus holiday pay) based on 3-6 day working week (approx 50 days total over the period)

    Find out more

  • Edinburgh Fringe 2025 - Sound Technician

    21st July - 28th August 2025
    £16.00/hr (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Street Team Staff

    27th July - 26th August 2025
    £12.60/hr (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Street Team Supervisor

    25th July - 27th August 2025
    £14.40/hr (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Venue Stage Manager

    21st July - 27th August 2025
    £16.00/hr (plus holiday pay)

    Find out more

  • Edinburgh Fringe 2025 - Venue Technical Manager

    Find out more

  • Nevill Holt Festival - Bar Duty Manager

    30th May 2025 – 22nd June 2025
    £15.00/hr (plus holiday pay)
    Available Contracts: 20-30 hours a week over 4-5 day week (Mondays and Tuesdays off)

    Find out more

  • Nevill Holt Festival - Bar Staff

    30th May 2025 – 22nd June 2025
    £12.60/hr (plus holiday pay)
    Available Contracts: 6-20 hours a week over 4-5 day week (Mondays and Tuesdays off)

    Find out more

  • Nevill Holt Festival - Box Office Manager

    30th May 2025 – 22nd June 2025
    £15.00/hr (plus holiday pay)
    Available Contracts: 20-30 hours a week over 4-5 day week (Mondays and Tuesdays off)

    Find out more

  • Nevill Holt Festival - Front of House Manager

    30th May 2025 – 22nd June 2025
    £15.00/hr (plus holiday pay)
    Available Contracts: 20-30 hours a week over 4-5 day week (Mondays and Tuesdays off)

    Find out more

  • Nevill Holt Festival - Front of House Staff

    30th May 2025 – 22nd June 2025
    £12.60/hr (plus holiday pay)
    Available Contracts: 6-20 hours a week over 4-5 day week (Mondays and Tuesdays off)

    Find out more

  • Nevill Holt Festival - Lighting Technician

    Find out more

  • Nevill Holt Festival - Site Manager

    Find out more

  • Nevill Holt Festival - Sound Technician

    Find out more

  • Nevill Holt Festival - Venue Stage Manager

    Find out more

Underbelly

Underbelly is a UK based live entertainment company. Its festivals and events division produces a number of events annually, including Underbelly at the Edinburgh Festival Fringe and Underbelly Festival in London.

Underbelly also produce Christmas in Leicester Square and Trafalgar Square in collaboration with Westminster City Council. 

In the West End, Underbelly is currently producing the Olivier award-winning version of Cabaret at The Kit Kat Klub.

Underbelly have recently launched their first permanent venue, Underbelly Boulevard, in the heart of Soho.