Job Title: Ice Rink Marshal
Department: Ice Rink
Reports To: Ice Rink Manager
Responsible For: n/a
Rate of Pay: £14/hr (plus holiday pay)
Dates of Work: Part-time from 27th October 2025 – 5th January 2026
Available Contracts: 20-40 hours/week
Christmas in Leicester Square is introducing a high-profile, temporary outdoor ice rink in the heart of London’s West End. As an Ice Rink Marshal, you will be at the forefront of the visitor experience, helping guests on and off the ice, ensuring safety rules are followed, and creating a fun, friendly environment for all.
Role
Guest Support & Safety
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Welcome visitors to the rink and provide guidance on skate hire, rink rules, and session timings.
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Assist skaters with fitting skates, entering/exiting the rink, and offering support to less confident skaters.
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Monitor skaters on the ice to ensure safe behavior and intervene when necessary to prevent accidents.
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Respond calmly and professionally to minor incidents and alert the Duty Manager or paramedic for emergencies.
Rink Operations
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Help with session turnarounds, including clearing the ice between groups.
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Support ice checks and maintenance tasks as directed by the Duty Manager or Ice Rink Manager.
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Assist with set-up and pack-down of equipment at the start and end of the day.
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Maintain skate hire area cleanliness and organisation.
Customer Experience
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Provide excellent customer service, answering questions and assisting with any concerns.
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Help create a welcoming and enjoyable atmosphere for all visitors.
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Support special events, themed sessions, or promotional activities as required.
Teamwork & Communication
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Take direction from Duty Managers and work effectively with the rink team.
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Report any safety hazards, incidents, or equipment issues promptly.
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Participate in pre-shift briefings and training sessions.
Person Specification
Essential
- Ability to ice skate.
- Safety conscious.
- Ability to work under pressure and follow instructions.
- Strong communication and interpersonal skills.
- Flexible to work evenings, weekends and public holidays throughout the contract.
Desirable
- Experience in leisure or temporary or event-based attractions.
Working Conditions
- Outdoor, all-weather working environment.
- Shift work including early mornings, evenings, weekends, and Bank Holidays.
- Physical aspects of the role include standing for long periods, manual handling, and ice maintenance tasks.
Staff Benefits
- Free entry to shows at Underbelly venues (subject to availability)
- 25% discount at Underbelly bars
Equal Opportunities
Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.
It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.
We expect employees to support these commitments and to assist in their realisation.