Job Title: Box Office Manager
Department: Box Office
Reports To: Head of Ticketing
Responsible For: n/a
Rate of Pay: £15.00/hr (plus holiday pay)
Dates of Work: 27th May 2026 – 22nd June 2026
Available Contracts: 20-30 hours a week over 4-5 day week (Mondays, Tuesdays and Wednesdays usually off)
Nevill Holt Festival is an arts and culture festival held in the Leicestershire countryside each June. Building on a decade of opera performances, the festival now includes opera, concerts, conversations, performances, art exhibitions, family events and open gardens.
We're looking for a Box Office Manager to look after our on-site box office. You will be selling tickets for our three theatres, filled with loads of fun shows, from family circus extravaganzas, to cabaret delights.
We encourage applications with any experience - candidates must be able to get to the Nevill Holt Estate for a variety of shift times.
Role
- Assisting with Installation and first line troubleshooting of all box office equipment, including PCs, ticket printers, card machines, phones, and networking.
- Liaising with a wide variety of producers and promoters as well as Ticket Agencies to ensure all sales requirements are carried out efficiently and provide accurate sales report information on request on a regular basis
- Responding to customer complaints either face to face, on the telephone, online, or in writing, authorising refunds, ticket exchanges and the issuing of complimentary tickets where appropriate
- Working collaboratively with colleagues from across all departments, in particular the Front of House and Production team, to deliver a seamless and positive service experience for all customers
- Amending event setup using the ticketing/CRM system as and when required, including but not limited to adding ticket offers, updating event information, updating venue and access information.
- Providing an excellent experience for customers in respect of ticket sales, accessibility, memberships, and other services offered by the Ticketing team.
- Creating work to a high standard of accuracy.
- Maintaining line up and sold-out board Information
- Managing the administration of cancelled shows or other interruptions to the festival's ticketed activities
Person Specification
- Strong communication skills
- Experience of resolving complex customer service issues and ensuring a positive customer journey.
- Ability to multi-task and work well under pressure
- Understanding of selling tickets, memberships, and other packages within a box office environment
- Experience of ticketing systems and their functionality - experience of Spectrix would be beneficial
- An understanding of GDPR Compliance good practice
- Enthusiasm for training, mentoring and support of emerging talent
- Willingness to work evenings and weekends as part of a regular working week.
- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds
- Confident, enthusiastic, professional, and self-motivated.
- Accuracy and attention to detail.
- Understand the importance of good communication and service in all aspects of the brand.
- Be IT and digitally literate
- Be punctual and reliable
Equal Opportunities
Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.
It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.
We expect employees to support these commitments and to assist in their realisation.