About the Role
The Site Manager is our designated responsible person on site whilst open to the public, and during build and break periods. They are essential for making sure the site runs smoothly, and for dealing with any issues that may arise. They lead on crisis management, site organisation, and staff labour that must take place for the site to run operationally
They are supported by the Underbelly Operational team on an ongoing basis, but have the knowledge and experience to take the lead on site operations on an incredibly busy site with a large daily footfall
Site Manager Responsibilities
- Responsible for the overall management of the entire site, with varying levels of responsibility including managing the Security and Cleaning team to ensure the site runs smoothly at its full operational capacity
- Supporting the bar management team, the front of house management team, the box office management team, and the Ice Rink team to ensure they have what they need from the site to efficiently and effectively run their departments
- Responsible for making evacuation decisions across the site, and stopping all/any performances in given situations, with support from the Underbelly Senior Management team
- Ensuring good health and safety standards on site during the festival run including fire safety, supported by documentation from the Underbelly Senior Management team
- Performing general site maintenance that is required throughout the festival period, utilising support from the Underbelly Senior Management team and responding to any actionable requests. Identifying when specialist contractors or senior technical support are required- Providing daily site reports and alerting the Underbelly team to any larger issues
- Monitoring and dynamically assessing crowd management at the venue and the surrounding boundary areas. Leading and supporting the Security team on this should they require it
- Opening and closing the site at the designated time each day, including unlocking/locking the site, checking all fire doors, walking fire escape routes, checking fire equipment, arming/disarming fire panels accordingly, checking First Aid Equipment and other key holder responsibilities
- Continuously monitoring and upholding the high standards of cleanliness and presentation of the sites, leading and supporting the Cleaning team should they require it
- Supporting the Senior Event Producer to manage daily food trader operations. This includes ensuring the traders have the resources they need to trade and completing daily spot-checks to ensure they are adhering to Food Safety, Hygiene, and site safety protocols
- Maintain the strong relationships with any stakeholders, such as Liverpool Council, acting as a key point of contact, addressing any concerns they might have about any aspects of the site or any effects of the site on the surrounding area
Job Requirements and Experience
Essential
- Proven site and/or venue management background, with experience within festival sites an advantage
- Experience of busy sites that require constant attention to continue to run smoothly
- An attention to detail and a pro-active approach to search out operational or production issues that need attention
- Good working knowledge of health and safety, and fire safety in an events environment.
- Strong staff leadership skills, a willingness to actively check in with each team on the ground regularly, and provide support as required
- Ability to create a great positive work atmosphere and to spread this positivity to the rest of the workforce
- Excellent leadership and teamwork skills - a willingness to always lend a hand if any team requires support
- Conflict management skills - the ability and willingness to step in and diffuse a situation between two individuals, be that customers or staff
- Confident with power/hand tools (own tools preferable)
- Festival or Event building/fencing/painting skills
- Basic carpentry, plumbing, power experience
Desirable
- Driving licence & own vehicle
- Personal Licence holder
- IPAF or Forklift ticket
Equal Opportunities
Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.
It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.
We expect employees to support these commitments and to assist in their realisation.