BAR STAFF – SKATE LEICESTER SQUARE & TRAFALGAR SQUARE
About the Events
Underbelly produces festive events in the heart of central London, including Skate Leicester Square and our Christmas operation in Trafalgar Square.
Skate Leicester Square is centred around a festive ice rink within Leicester Square Gardens, accompanied by food and drink offerings, while the nearby Trafalgar Square operation forms part of the same wider seasonal programme.
Underbelly is looking for enthusiastic and personable Bar Staff to work across these central London events.
Team members may be rostered at both Leicester Square and Trafalgar Square during the season, depending on operational requirements.
Role Overview
Bar Staff are responsible for delivering friendly, efficient and responsible service within Underbelly's festive bars.
This is a busy public-facing role requiring excellent customer service, teamwork and the ability to maintain high standards during peak trading periods.
Key Responsibilities
- Provide friendly, efficient and professional service to customers.
- Prepare and serve alcoholic and non-alcoholic drinks in accordance with Underbelly procedures.
- Operate EPOS and payment systems accurately.
- Follow all Challenge 25 and responsible alcohol retailing procedures.
- Check identification where required and refuse service appropriately when necessary.
- Maintain a good working knowledge of the products available.
- Keep bar areas clean, organised, well stocked and presentable.
- Replenish stock and assist with stock movements as directed.
- Carry out opening and closing duties.
- Follow cash-handling and payment procedures.
- Maintain high standards of hygiene and food safety.
- Support responsible drinking and report any customer welfare concerns to supervisors, management or Security.
- Work with Security and management when dealing with intoxicated or challenging customers.
- Report breakages, spillages, hazards and maintenance issues promptly.
- Follow all licensing conditions and instructions from Bar Supervisors and Managers.
- Work flexibly across the Skate Leicester Square and Trafalgar Square operations where rostered.
- Support colleagues across the wider event operation where reasonably required.
- Follow Underbelly policies, procedures and Code of Conduct.
- Help create a welcoming and enjoyable festive atmosphere for customers.
Person Specification
Essential
- Friendly, enthusiastic and confident working with members of the public.
- Strong communication and teamwork skills.
- Able to work effectively in a fast-paced and busy environment.
- Reliable and punctual.
- Able to remain professional when dealing with challenging customers.
- Comfortable working in outdoor or semi-outdoor environments during winter.
- Able to work evenings, weekends and throughout the busy Christmas and New Year period as required.
- Willing to work across both Leicester Square and Trafalgar Square where required.
Desirable
- Previous bar, hospitality, festival or event experience.
- Previous experience using an EPOS system.
- Knowledge of Challenge 25 and responsible alcohol retailing.
- Relevant licensing, food hygiene or hospitality training.
Equal Opportunities
Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.
It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.
We expect employees to support these commitments and to assist in their realisation.