ICE RINK DUTY MANAGER
About Skate Leicester Square
Skate Leicester Square is Underbelly’s festive ice rink in the heart of London’s West End. Set within Leicester Square Gardens, the event combines a central London ice rink with festive food and drink, creating a busy seasonal destination for visitors throughout the Christmas period.
Underbelly is looking for an experienced and confident Ice Rink Duty Manager to support the Ice Rink Manager and take responsibility for the rink operation during their absence.
This is a hands-on role combining team supervision, customer service and operational responsibility within a busy seasonal event.
Role Overview
The Ice Rink Duty Manager supports the Ice Rink Manager in the safe and efficient operation of the rink and will act as the senior rink representative when the Ice Rink Manager is off duty.
The role involves supervising rink staff, overseeing customer safety, monitoring the rink operation and responding to operational issues as they arise.
Key Responsibilities
- Support the Ice Rink Manager with the day-to-day operation of the ice rink.
- Take responsibility for the rink operation when acting as Duty Manager during the Ice Rink Manager's absence.
- Supervise and support Ice Rink Marshals throughout their shifts.
- Assist with staff deployment, breaks and rotations.
- Lead team briefings where required and ensure staff understand their responsibilities.
- Monitor customer admission to the rink and ensure capacities and session timings are maintained.
- Ensure safe and orderly movement of customers onto, around and off the ice.
- Monitor the condition of the rink and report or respond to any safety or maintenance concerns.
- Assist with the operation of skate hire and ensure skates and equipment are appropriately maintained and stored.
- Complete required opening, closing and operational checks.
- Respond appropriately to accidents, incidents and welfare issues.
- Ensure incidents and near misses are recorded and reported in accordance with Underbelly procedures.
- Liaise with Medical, Security, Box Office and the wider Event Management team where required.
- Deal professionally with customer queries, concerns and complaints.
- Help maintain high standards of cleanliness and presentation throughout the rink operation.
- Ensure staff follow Underbelly policies, procedures and Code of Conduct.
- Carry out other reasonable duties required to support the safe and successful operation of the event.
Person Specification
Essential
- Previous supervisory experience within an ice rink, leisure, visitor attraction, event, hospitality or similar public-facing environment.
- Confidence supervising and supporting a team.
- Good understanding of health and safety in a public-facing environment.
- Excellent communication and customer service skills.
- Calm and confident when dealing with incidents or challenging situations.
- Reliable, organised and able to use initiative.
- Comfortable working outdoors and in cold conditions.
- Able to work evenings, weekends and throughout the Christmas and New Year period as required.
Desirable
- Previous ice rink or skate hire experience.
- Previous seasonal event experience.
- First aid qualification.
- Experience completing safety checks and incident reports.
Equal Opportunities
Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.
It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.
We expect employees to support these commitments and to assist in their realisation.