Job Title: Front of House Staff
Department: Front of House
Reports To: Front of House Manager
Responsible For: n/a
Rate of Pay: £12.60/hr (plus holiday pay)
Dates of Work: 30th May 2025 – 22nd June 2025
Available Contracts: Various minimum hour contracts available (6-20 hrs per week)
The Nevill Holt Festival is an arts and culture festival held in the Leicestershire countryside each June. Building on a decade of opera performances, the festival now includes opera, concerts, conversations, performances, art exhibitions, family events and open gardens.
We're looking for a small Front of House team to come and look after our three venues for the Nevill Holt Festival, filled with loads of fun shows, from family circus extravaganzas, to cabaret delights.
We encourage applications with any experience - candidates must be able to get to the Nevill Holt Estate for a variety of shift times.
Role
- Welcoming visitors in a polite and enthusiastic manner, always paying attention to their needs.
- Checking tickets on entry to the venue, ensuring they are for the correct show and the correct date.
- Directing audience members to seats.
- Providing accurate information and directions to audiences and visiting companies.
- Responding quickly and positively to questions, requests, problems or complaints.
- Maintaining general appearance and tidiness of public areas.
- Collecting and hand in any lost property.
- Assisting visitors with access requirements.
- Informing Front of House Manager of all serious incidents.
Person Specification
- Confident, enthusiastic, professional and self-motivated.
- Good, clear verbal communication skills.
- Ability to work calmly and efficiently under pressure.
- Ability to recognise potential health and safety issues before they arise.
- Demonstrable knowledge of customer service principles.
- Accuracy and attention to detail.
- Excellent timekeeping skills.
- Positive and flexible approach.
- Ability to work effectively in a team whilst also being able to work independently.
Staff Benefits
- Free entry to shows at Underbelly venues (subject to availability)
- 25% discount at Underbelly bars
Equal Opportunities
Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community.
It is the policy of Underbelly to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, sex, sexual orientation, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.
We expect employees to support these commitments and to assist in their realisation.